Terms and Conditions
These terms cover this website and the hotel services described here. Turn Space is at 6 Grey Street, Wellington Central, Wellington 6011, New Zealand. All times are local Wellington time.
Booking a room
Room search matches categories to the number of guests, including children; it does not show live availability. Send an enquiry with your room, dates and guest count. Your booking is confirmed when Turn Space accepts it in writing. Sending the form alone does not reserve a room.
Check your details before sending and contact us to correct an enquiry. There is no payment through this website.
Prices and payment
All prices are in New Zealand dollars and include GST. Room rates cover the whole room for one night, up to the listed capacity. The total is the nightly rate multiplied by the number of nights, with no website booking charge. Room pages list the included facilities. Meals, treatments, transport and other extras are charged at the prices shown when you request them.
Pay for accommodation at check-in. The rate shown for your room applies when we reply and to any extra nights we agree. Changing room category changes the rate to that of the new room.
During your stay
Check-in starts at 15:00 and check-out is by 11:00. Reception is staffed 24 hours a day. The person checking in for the booking must be at least 18 and show current photo identification. Guests under 18 must stay with an adult. Let reception know if you expect to arrive after midnight.
All rooms are smoke-free. Keep noise low between 22:00 and 07:00 and stay within the room’s maximum guest count, including children. Sleeping places are limited to the beds listed for each category. Assistance animals are welcome; other pets are not accommodated. Damage beyond normal wear may be charged at the documented repair or replacement cost.
Room changes and cancellation
Contact us to change dates or room category. Changes take effect when we agree to them in writing. Cancel by 18:00, two days before arrival, free of charge. Later cancellation or a no-show costs one night at the booked room rate.
If we cannot supply your confirmed room, we will discuss an alternative. If you decline it, we will refund any payment for the accommodation we cannot supply.
Dining and other services
We reply to service enquiries to agree the service and time. The hours, collection times, capacities and inclusions on each service page apply to that booking. See Dining for allergy information and Wellness & fitness for pool supervision and age restrictions.
Wellness appointments
Cancel or change an appointment at least 24 hours before it starts, free of charge. Later cancellation or a missed appointment costs 50% of the appointment price. If you arrive late, the appointment still ends at the booked time and the full price applies.
VIP hospitality
Cancel a hosted service at least 24 hours before it starts, free of charge. Later cancellation costs 50% of the service price. Private dining room hire excludes meals. Accommodation and event room hire have their own cancellation terms.
Meetings and events
A 25% deposit secures an agreed event, with the balance due seven days before it starts. Catering and room hire are booked separately. Cancellation charges are:
- At least 30 days before: the deposit is refunded.
- 8–29 days before: the deposit is retained.
- Within seven days: the full agreed event price is charged.
Casino Lounge
The Casino Lounge entry and conduct rules apply to all visitors, including hotel guests. See Host Responsibility for gambling support.
Website use and personal information
Use the website for lawful enquiries, with permission to share anyone else’s details. Interfering with the site is prohibited. You may browse the text, branding and images to plan a visit; commercial reproduction requires permission.
The Privacy Policy explains how we handle personal information. These terms preserve all rights that cannot be excluded under New Zealand law.
Questions and complaints
Email [email protected] or call +6448715268. Include the dates and service concerned.